Ordering Policy
Our website functions purely as a product catalogue. All orders are initialized, verified, draft-reviewed, and processed manually through personal chats on WhatsApp.
To register an order, customers must note down the Product ID, select the size and color configurations where applicable, and click "Order on WhatsApp". Our managers will confirm product availability, current timelines, and coordinate file sharing.
Payment Policy
We do not accept card payments, digital checkouts, or cash-on-delivery payments through this website. Payment details are sent directly to the customer in the WhatsApp chat.
Approved payment methods include: UPI QR code (Google Pay, PhonePe, Paytm, BHIM) and Direct IMPS/NEFT Bank Transfer. Orders enter preparation only after we receive a screenshot proof of the successful payment transfer.
Delivery Policy
We arrange shipping across Karnataka and neighboring districts via trusted third-party courier services. Courier charges are calculated based on weight, dimensions, and delivery PIN codes and are added to the final quote on WhatsApp.
Estimated transit times are 2–5 days after dispatch. Once shipping is processed, a tracking receipt image is shared via WhatsApp. We are not responsible for delays caused by courier routing, weather, or incorrect shipping addresses.
Store Pickup Policy
Customers can save courier fees by picking up finalized orders directly from our retail shop in Nidagundi, Karnataka. Timings must be coordinated during regular hours (Mon-Sat, 9:30 AM - 8:30 PM).
Orders must be picked up within 15 days after notification of readiness. Unclaimed customized goods cannot be refunded.
Customization Policy
For custom items like Photo Frames, Mugs, or LED lights, the customer must supply high-resolution photographs. Grainy, blurred, dark, or low-quality pictures will directly impact print sharpness, and we cannot guarantee pristine rendering for poor source files.
The client is solely responsible for confirming correct spellings, birth dates, names, or quotes submitted. Text formatting will reflect precisely what is supplied in the chat.
Design Approval Policy
Before physical printing or engraving begins, our design desk will send a digital draft preview/mockup to the customer in the WhatsApp chat. The customer must check all spellings, alignments, dates, and images.
Production starts immediately after the customer sends explicit chat confirmation (e.g. "Approved" or "Go ahead"). No changes, editing, or corrections can be processed after this point.
Cancellation Policy
Orders can be cancelled with a full refund only before we start designing your preview mockup. If the mockup has been designed, but printing has not started, a design drafting charge of ₹150 will be deducted from the refund.
Customized orders cannot be cancelled or refunded once printing or physical engraving begins.
Return and Replacement Policy
Personalized products are made specifically to order and cannot be returned, exchanged, or refunded unless they are delivered damaged or incorrect (e.g. mismatching Product ID or incorrect design layout draft).
If you receive a damaged or broken item, you must notify us on WhatsApp within 24 hours of delivery. To process a replacement, you MUST record a continuous, unedited unboxing video showing the package opening, the shipping label, and the damage. Without a clear opening video, we cannot process shipping replacement claims.
Privacy Policy
This website does not run databases, cookies, user registrations, login panels, or file upload trackers. We do not gather or store personal details online.
Any photographs, phone numbers, locations, and names you share with us on WhatsApp are used solely to draft, print, and ship your ordered products. They are never sold or shared with any marketing networks.