Frequently Asked Questions

Browse our collections on the website, find the gift design you like, note down its Product ID, choose options (like size or color), and click the "Order on WhatsApp" button. A WhatsApp window will open with a prefilled message. Send us this message to start discussing customization details, layout mockups, and payment details.

No. This website is a product catalogue only and does not feature photo upload fields or database storage. All customization files (photos, names, special dates) are sent directly to us in the WhatsApp chat window.

Once you click the WhatsApp button and initiate our chat, you can directly attach and send your photos in the WhatsApp chat. For the highest print resolution, we suggest sending files as a "Document" rather than a standard compressed image attachment.

No, online payment checkouts are disabled on this site. Payments are processed completely outside of this website directly on WhatsApp to ensure manual order validations are secure.

After you review and approve the design layout preview/mockup in chat, our team will send bank account details (IMPS/NEFT) or GPay/PhonePe/Paytm UPI QR codes directly inside the WhatsApp conversation window. Once you transfer the payment and send a screenshot receipt proof, we begin printing.

The prices listed on our website are starting rates ("Onwards") for base sizing, standard materials, and store pick-up. The final price depends on your choice of frame sizes, materials, the level of customization, and courier shipment distances.

Currently, Photo Frames and LED Photo Frames have size options (measured in inches, e.g. 8x10, 12x18). Smart Bottles also have capacity choices (500ml, 750ml, etc.). Other templates like mugs and keychains are standard one-size-fits-all items.

Preparation times vary: mugs, keychains, and smart bottles take 1–2 working days. Photo frames, LED lamps, and house name plates take 3–7 working days from layout approval and payment confirmation.

Yes, we arrange shipping across Karnataka and neighboring districts using reliable courier services. Shipping rates are calculated based on weight and destination PIN code and are shared with the WhatsApp quote.

Yes! You are welcome to pick up your customized gifts from our physical retail store on Main Bazar Road in Nidagundi, Karnataka. We will notify you on chat when the assembly is complete.

No. Once you send us a chat message confirming the design mockup draft is approved, the order is instantly sent to printing and mechanical engraving. We cannot process photo updates or text adjustments after approval.

Customized gifts cannot be returned or refunded unless they are damaged during shipping or incorrect. For replacement claims, a continuous opening video of the parcel is required within 24 hours of receipt.

There is no tracking panel on this website. Once we dispatch your order, we will send the courier tracking slip and URL directly in your WhatsApp chat so you can check delivery statuses.

You can contact us via WhatsApp or phone call at +91 70909 24592, send an email to support@giftcentre.com, or drop by our physical storefront in Nidagundi, Karnataka during working hours.